Contact information

    We Would Love to Hear From You

    Questions about a product, your order, or anything else — the team at Doodleboo is here to help.

    Channel Details
    Email contact@doodleboo.shop
    Business address 3132 Capital Blvd, Raleigh, North Carolina 27604, United States
    Hours Monday–Friday, 9:00 AM – 6:00 PM

    We answer email within 1 business day. Messages sent evenings, weekends, or on U.S. federal holidays are answered the next business day.

    Reach the Right Place Faster

    What you need Where to go
    Where is my order? Track order — have your order number and email ready
    Cancel an order that has not shipped Cancel order
    Start a return or get an RMA Email us with "Return" and your order number
    Report a damaged or wrong item Email us with photos of the item, box, and shipping label
    Warranty help after 30 days Contact the manufacturer with your proof of purchase. Email us with "Warranty" and your order number if they ask for retailer details, or if they refuse the claim
    Privacy request or data deletion Email us with "Privacy Request" in the subject
    Authenticity concern Email us with photos of the item and its packaging
    Injury or near-miss Email us with "Safety". Stop using the product first. See our Warranty policy, section 5
    Press, brand, or wholesale enquiry Email us with "Business" in the subject

    What to Include

    Telling us these up front usually saves a full day of back-and-forth:

    • Your order number (in your confirmation email)
    • The email address used on the order
    • The product name or model number
    • For damage or defects: photos or a short video, plus the outer box and shipping label

    Before You Buy

    Not sure which strings, picks, capo or drumsticks to choose? Email us at contact@doodleboo.shop with your instrument and how you play, plus anything specific to your setup, such as the string gauge, pick thickness or stick size you use now, and we will tell you which one actually suits it — including when the cheaper one is the right answer.

    Response Times

    Channel Typical response
    Email Within 1 business day
    Return / RMA requests Within 1 business day
    Damage and defect claims Within 1 business day, with next steps

    Doodleboo · Secure payments via Shopify Payments · Returns within 30 days · Free shipping across the United States