FAQ
Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on qighyi-1e.myshopify.com.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@doodleboo.shop — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it is handled as a refused delivery or a return — see our Cancel order page.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
How do you set prices?
Each item is priced at the common US retail price for that model. We do not show crossed-out reference prices, and every unit is new and genuine.
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes North Carolina, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 3–7 business days in transit — 4–9 business days total.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
No. We ship with UPS, which does not deliver to P.O. boxes or APO/FPO/DPO addresses, so please enter a street address at checkout.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email contact@doodleboo.shop and we will open a carrier trace.
Why did my order arrive in two boxes?
Multi-item orders can ship from different facilities. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unused, and in original packaging with everything that came in the retail package. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email contact@doodleboo.shop with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. (A parcel you refuse at the door and never accept needs no RMA — see our Returns & Refunds policy, under Who Pays Return Shipping.)
Who pays return shipping?
We do if the item is defective, damaged, wrong, not as described, or arrived after our stated delivery window. We also cover return shipping on change-of-mind returns, and on a parcel you refuse at the door. The full table is in our Returns & Refunds policy, under Who Pays Return Shipping.
How long do refunds take?
5 business days from inspection on our side, then 3–10 business days for your bank to post it.
Can I exchange instead?
Email contact@doodleboo.shop within 30 days of delivery with your order number and the model you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct unit immediately at no charge.
What cannot be returned?
Gift cards, final-sale items, opened consumables, and items damaged by misuse. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes — every unit Doodleboo ships is new, genuine, and manufacturer-branded. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; if we ever list one, it will say so in the product title, on the product page, and at checkout. See Product Authenticity.
Is the manufacturer warranty valid?
The term is set by the manufacturer and varies by brand and model; many strings, picks, and drumsticks carry no separate manufacturer warranty.
What we can tell you honestly: we are not an authorized dealer for any of the brands we carry, and several manufacturers limit warranty service to units bought from their own authorized retailers. That is why we back you ourselves — see our Warranty policy for what we cover and for how long.
Our own Limited Warranty runs for 12 months from delivery.
Our Limited Warranty covers manufacturing defects. It is extended to the original purchaser only and is not transferable.
How do I make a warranty claim?
Within 30 days of delivery, come to us — free replacement or full refund, your choice, with a prepaid return label and no restocking fee. After 30 days, contact the manufacturer directly with your proof of purchase; if they ask for retailer details, email us and we will supply your invoice and any documentation they need.
If a manufacturer refuses or does not cover a claim for a manufacturing defect within 12 months of delivery, come back to us and we will repair, replace, or refund at our cost — see our Warranty policy.
Do I get everything in the retail package?
Yes — everything the manufacturer includes in the retail package.
Choosing the Right Product
What do you sell?
Our catalog covers Guitar Strings, Picks, Capos & Tools, and Drumsticks.
Still unsure which model is right?
Email contact@doodleboo.shop with your instrument and playing style and we will narrow it down. We know music accessories: guitar strings, picks, capos and drumsticks. We would rather help you choose right than process a return.
Privacy and Account
What do you do with my data?
Only what is needed to fulfill your order, support you, and — with your consent — market to you. Full detail in our Privacy Policy.
How do I delete my data?
Email contact@doodleboo.shop with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: contact@doodleboo.shop
Hours: Monday–Friday, 9:00 AM – 6:00 PM
Response time: within 1 business day