Track Order
We pack your order in 1–2 business days, and UPS delivers in another 3–7 business days. Here is how to find out where your parcel is.
1. Open your shipping confirmation email
When your parcel leaves the warehouse we send a shipping confirmation by email. It contains your UPS tracking link.
2. Sign in to your account
Sign in with the email address you used at checkout. We email you a one-time code; there is no password to remember.
3. Still no tracking link after 2 business days?
Send us your order number and we will look it up: contact@doodleboo.shop
Look Up Your Order
Use the order-status and tracking links in your confirmation and shipping emails, or email contact@doodleboo.shop with your order number from the address you ordered with and we will send you the status.
If you cannot find your order number, email contact@doodleboo.shop from the address you ordered with and we will look it up.
What Each Status Means
| Status | What is happening | What to do |
|---|---|---|
| Order received | Payment authorized, order queued | Nothing — you can still cancel free |
| Processing | Being picked and packed, 1–2 business days | Cancel or change the address now if needed |
| Dispatched | Handed to the carrier, tracking emailed | Track with the carrier |
| In transit | Moving through the carrier network, 3–7 business days | Watch for the delivery date |
| Out for delivery | On the truck today | Watch for your parcel |
| Delivered | Carrier recorded delivery | Inspect it and report any damage within 30 days |
| Exception | Carrier hit a problem — bad address, weather, damage | Contact us, we will open a trace |
| Cancelled | Order cancelled, refund issued | Refund posts in 3–10 business days |
Timeline
| Handling | 1–2 business days |
| Transit | 3–7 business days |
| Total | 4–9 business days |
Business days are Monday–Friday, excluding U.S. federal holidays.
Common Tracking Questions
My tracking number does not work yet.
Carriers take up to 24 hours to scan a parcel into their system. A number showing only "label created" has not been collected yet.
Tracking has not moved in days.
5 business days without movement is our threshold — email us with your order number and we will open a carrier trace immediately.
It says delivered but nothing is here.
Check with anyone else at your address and with neighbors, and look at any safe-drop location the carrier photographed. Then open a case with the carrier and tell us within 7 days so we can push the trace.
My order arrived in separate boxes.
Multi-item orders can ship from different facilities and arrive on different days. Each parcel has its own tracking number.
The delivery date moved.
Carrier estimates shift with weather and network volume — transit times are estimates, not guarantees. If your order has not dispatched yet and we cannot ship it inside our stated window, we will email you before that window expires with a revised date and the option to cancel for a full refund; see our Shipping Policy. Once a parcel is with the carrier it can no longer be cancelled, but if it arrives after our stated delivery window you can return it at no cost to you — we cover return shipping, charge no restocking fee, and deduct nothing from your refund. See our Returns & Refunds policy.
Damaged on Arrival
Report within 30 days of delivery with photos of the item, the box, and the shipping label. Keep all packaging until the claim closes — carriers deny claims without it. We replace or refund in full, at your choice, at no cost to you.
Need Help?
- Email: contact@doodleboo.shop
- Hours: Monday–Friday, 9:00 AM – 6:00 PM
Have your order number and the email used on the order ready.